Common purchase queries answered
Orders and Shipping
Delivery time depends on your location and product availability.
Amman: 1–2 business days
Other cities in Jordan: 2–4 business days
Special order or out-of-stock items: Estimated delivery time will be shared before confirmation
Orders placed before the daily cutoff time are usually processed the same business day. Once shipped, you will receive tracking details (if available).
Please note that delivery times may vary during peak seasons, holidays, or due to courier delays.
Creating an account is quick and easy.
Click on My Account at the top of the website.
Select Register.
Enter your email address and create a password.
Click Register to complete the process.
You can also create an account during checkout by selecting the option to register while placing your order.
Having an account allows you to:
Track your orders
View order history
Save billing and shipping details
Checkout faster on future purchases
If you experience any issues, our support team is happy to assist you.
If your order has not yet been shipped, please contact us as soon as possible via WhatsApp, phone, or email with your order number and the correct address. We will update it before dispatch.
If your order has already been shipped, address changes may not be possible. In this case, you may need to coordinate directly with the courier company, and additional delivery fees could apply.
To update your address for future orders:
Log in to My Account.
Go to Addresses.
Edit your shipping details and save changes.
If you need assistance, our support team is always happy to help.
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We currently ship within Jordan.
If you are located outside Jordan and wish to place an order, please contact our support team to check availability and international shipping options.
If all items are available at the same time, they will usually be shipped together in one package.
However, in some cases, items may be shipped separately depending on availability, size, or warehouse location. You will be notified if your order is divided into multiple shipments.
If you need to swap an item
Returns and Exchanges
We apologize for the inconvenience. Please contact us within 48 hours of delivery and provide your order number along with clear photos of the item received.
Our team will review the issue and arrange a replacement or suitable solution as quickly as possible at no additional cost to you.
If your item arrives damaged, please contact us within 24–48 hours of delivery. Provide your order number along with clear photos of the damaged product and packaging.
Our team will review the case and arrange a replacement or appropriate solution as quickly as possible.
You can contact our support team through WhatsApp, phone, email, or the contact form on our website.
Please provide your order number (if applicable) so we can assist you faster. Our team will respond during business hours as quickly as possible.
Please contact us immediately with your order number and the correct address. If your order has not yet been shipped, we will update it right away.
If the order has already been dispatched, address changes may not be possible and additional courier fees could apply.
Orders can be changed or canceled only if they have not yet been processed or shipped. Please contact us as soon as possible with your order number.
Once the order has been dispatched, modifications or cancellations may no longer be possible.
Pre-orders may be available for selected products. Please contact our support team to check availability and estimated restock dates.
We will inform you once the item becomes available and guide you through the pre-order process.